This program is designed to assist eligible households who have a past due amount on their LG&E bill due to a financial hardship related to the COVID-19 pandemic. The LG&E arrearage must have occurred between March 16 through March 31, 2021.

Applicants must schedule an appointment using this automated appointment system. Please listen carefully because our information is constantly updated.

This LG&E Utility Assistance will operate from now until funding is depleted. There are a limited number of appointments available.

Applicants must be residents of Jefferson County, Kentucky with a past due amount on their LG&E bill related to a financial hardship due to the COVID-19 pandemic. There are no income restrictions to receive this Utility Assistance, however, income documentation is required to gain entry into the program.

Currently all Neighborhood Place locations remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secure drop box at the Neighborhood Place site selected using this appointment system. If you prefer to submit your documents by email, please use the online system to schedule your appointment, once again that is louisvilleky.gov/neighborhoodplace.

On the day of your appointment, drop off your application and documentation in a drop box at the Neighborhood Place site you selected. You WILL NOT NEED to wait at the site but within 72 hours a Neighborhood Place staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment

Gather the required documentation – which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred

To continue, you will need paper and pen, your LG&E number, the last four numbers of your social security number, and date of birth ready to schedule an appointment

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

Please follow all steps to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved

For the LG&E Utility Assistance program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box in front of the location you select

• LG&E Utility Assistance Application form which can be downloaded here, or at louisvilleky.gov/neighborhoodplace (or found at the Neighborhood Place Drop Boxes.)
• Picture ID for ALL adult household members (18 years and older).
• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Current bill with a past due balance Or a brown, disconnect notice from LG&E. The arrearage must have occurred between March 16 through March 31, 2021
• Total Household income from the previous month. You will need to use the application form to indicate income amounts on the for the previous month for anyone over the age of 18. Examples of income are:
• Employment income, indicate the gross amount
• Unemployment benefits
• Social Security or Disability income
• KTAP
• Child support
• Pension or retirement income
• Workers Compensation
• Or other regular income

If your household did not have any income for the previous month, you can declare that on the form. You do NOT need to attach any other documentation, however, by signing the application, you are certifying the amounts you listed are correct.

Place all of your documents in the green envelopes provided near the drop box. These envelopes are labeled LG&E Utility Assistance Program and require you to write on them your NAME, APPOINTMENT DATE, and CONTACT INFORMATION.

Please note after reviewing your documents we may request additional information to complete your application.