Thank you for contacting Louisville Metro Office of Resilience and Community Services to schedule an appointment for the CARES Utility Assistance Program for LG&E assistance and/or Louisville Water/MSD Assistance. This program is designed to assist individuals who have experienced a financial hardship related to the COVID-19 pandemic. The Office of Resilience and Community services will be transitioning to a new software system. This change is an important step towards enhancing our ability to serve families more holistically, helping us track progress towards goals and paving the way for future innovations. We recognize that changes can bring challenges, and we ask for your grace and patience during this transition period. Our team is committed to making this process as smooth as possible, and we appreciate your understanding as we grow together.

Income eligible households, at or below 150% of the federal poverty guidelines, may apply to receive payment assistance up to $1,000 per household. Funds will be distributed on a first come, first served basis until available funding is expended.

Eligible households must schedule an appointment using this automated appointment system. You can schedule for only LG&E assistance, or only for Louisville Water/MSD assistance, or for both types of assistance with this appointment system using one single appointment.

Please complete ALL steps to complete the entire booking process to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved. 

This CARES Utility Assistance will operate from now until funding is depleted. There are a limited number of appointments available.

For LG&E assistance, applicants must have a current LG&E bill with a Past Due Balance, and for Louisville Water/MSD assistance, income eligible applicants must have a past due notice, payment plan, or disconnect notice for water and/or wastewater bill

Appointments are the scheduled time for applicants to bring all required documentation to the Drop Box at the Edison Center at 701 W. Ormsby Ave., Suite 201, Louisville, Ky 40203. Please note the Edison Center is the only drop off location for this program.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis

For CARES Utility Assistance program, please listen carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box at the Edison Center.

• Picture ID for ALL adult household members (18 years and older)
• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Current bill with a balance owed to LG&E and/or current Louisville Water Company bill and/or MSD bill with proof of past due notice, payment plan, or disconnect notice.
• Total Household income from the previous month. You will need to use the application form to indicate income amounts on the for the previous month for anyone over the age of 18. Examples of income are:
  • Employment income, indicate the gross amount
  • Unemployment benefits
  • Social Security or Disability income
  • KTAP
  • Child support
  • Pension or retirement income
  • Workers Compensation
  • Or other regular income
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits

If your household did not have any income for the previous month, you can declare that on the form. You do NOT need to attach any other documentation, however, by signing the application, you are certifying the amounts you listed are correct.

Place all of your documents in the envelopes provided near the drop box. These envelopes are labeled and require you to write on them your NAME, APPOINTMENT DATE, and CONTACT INFORMATION.

Please note after reviewing your documents we may request additional information to complete your application.

Be sure to submit accurate verification for ALL income in the Household. Income and Household size should be the same for each program. Discrepancies of income or Household size could result in being denied services. This includes information reported to LIHEAP, Housing Stabilization, or HOPE programs at all Neighborhood Place locations.