Louisville Metro Office of Resilience and Community Services is proud to administer the Eviction Prevention Assistance program to help individuals and families experiencing the threat of eviction.

This program is designed to assist eligible households who have a pending court eviction, or a past due notice from their landlord, related to the COVID-19 pandemic.

Thanks to the federal CARES Act and CARES funding via HUD Entitlement grants, up to six months rental assistance is available to help eligible households. Funds are paid directly to the landlord and will be distributed on a first come, first served basis until available funding is expended.

There are currently no restrictions on income level to receive Eviction Prevention Assistance for families and individuals financially impacted by COVID-19. However, income documentation is necessary to support entry into the program.

This automated scheduler will allow you to schedule an appointment to apply for this assistance. The application process will be conducted by phone, with a staff member on the day of your appointment at one of our Neighborhood Place sites that you select. We are not seeing clients face-to-face at this time.

Resilience and Community Services and Neighborhood Place facilities are temporarily closed for walk-in clients so this application process will need to be initiated by phone. Your worker will then assess your eligibility and then explain how to submit required documentation by email, or utilizing a secure Drop Box in front of the Neighborhood Place site that you select.

Please read the entire message to receive the required confirmation number to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved.

Have a pen and paper ready to write down the confirmation number, and also be prepared to enter the 10-digits for a working phone number that you can reached at the day and time of your phone appointment and the last four digits of your social security number or ITIN number.

Please also see the required documentation at the bottom of this page. Our staff member will also discuss the required documentation during your phone appointment.

Eligibility to apply for the Eviction Prevention Assistance Program includes:

  • Jefferson County Residency;
  • Must have a pending court eviction, or a past due notice from the landlord;
  • The assistance is necessary to avoid eviction;
  • Reasonable prospect that the household will be able to resume payments within a reasonable period of time.
  • Households facing COVID-related delinquencies.

Households seeking utility assistance must have exhausted LIHEAP utility assistance benefits when LIHEAP funds are available. The LIHEAP Fall Subsidy Phase will begin operations on November 2, 2020. More information about LIHEAP can be found by calling 991-8391 or online at louisvilleky.cascheduler.com.

Eligibility for all programs is subject to program calendars, funding availability, appointment availability, and household income for the previous month for all household members.

Here's the required documentation that will be requested by your Neighborhood Place worker following your phone interview, once need and eligibility have been assessed.

  • Application /Consent for release of information
  • Eviction or past due notice
  • Picture ID for ALL adult members (18 yrs. and older) in the household
  • Proof of social security for all household members, or ITIN numbers, or proof of age for under 2 years old. OR self-declared for Undocumented persons
  • Proof of income for all adult members of household. There are currently no restrictions on income to receive assistance, but documentation is required. Examples include:
    • Food Stamp award letter
    • Wages (Pay Stubs)
    • Child support printout
    • SSI/SSDI Award Letter
    • Or Zero Income Verification Form (when applicable)
  • W-9 for all applicable vendors/landlords not already in our LEAP system
  • Copy of lease or rental agreement form
  • Loss of income due to COVID-19 either by employer verification or self-determination form

Please note after reviewing your documents we may request additional information to complete your application.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Drop Box Locations of Louisville Metro Community Services - Eviction Prevention Assistance program

There are eight Neighborhood Place drop box locations helping to provide this assistance. These facilities are temporarily closed for walk-in clients so this application process will be initiated by phone. Corresponding documentation will need to be sent by email or dropped off at that site utilizing a Drop Box, following your phone appointment with a Neighborhood Place worker.

  • South Central Neighborhood Place is located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima is located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place is located at 1411 Algonquin Parkway, 40210
  • First Neighborhood Place located at 1503 Rangeland Road, Louisville 40219
  • Cane Run Neighborhood Place is located at 3410 Lees Lane, 40216
  • Northwest Neighborhood Place at the Nia Center is located 2900 W. Broadway, 1st floor, Louisville, KY 40211
  • South Jefferson Neighborhood Place, located at 1000 Neighborhood Place, Fairdale, KY 40118
  • East Government Center is located 200 Juneau Dr., Louisville, KY 40243

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 977-6636 and following the instructions.